Where are you based?
We are an Australian business. All our products are shipped from our warehouse in Coffs Harbour, NSW.
Please note we do not have a physical store for trying on gowns.
What is the turnaround time for an order?
All of our items are ready to ship (unless specifically advertised as a pre-order). We aim to ship items within 3 business days but cannot guarantee this time frame, especially during busy periods following store updates or sales.
Who do you ship through?
We use courier services for most Australian deliveries (within serviced areas). For those areas outside the courier network, we use Australia Post. All of our orders are able to be tracked & tracking details are provided once your order has been prepared for dispatch.
At this stage, due to changes after Brexit, we are unable to offer shipping to the UK.
Can I upgrade to Express Postage?
Our warehouse is located outside of the Next-Day Express Network, so we do not offer express postage. Instead we use Courier where possible, which we find is the fastest delivery option available for us. We also dispatch our orders promptly, which helps you get your order quicker.
Can I place a custom order?
As we do large fabric order runs, custom colours aren't always possible. However if you are after a specific size, please contact us to see if we can help.
Do you accept returns?
Customer service is very important to us here at Eden Elizabeth.
We are happy to accept returns at our cost on faulty items, so long as it is returned within 14 days of your purchase date, and the item is unused and in the same condition that you received it. Where possible we will endeavour to replace the item or arrange a full refund.
We do ask that you take clear photos of any faults and send them to us with your claim to firstname.lastname@example.org. Email is the best point of contact - messages sent through facebook or instagram are not always monitored.
Please note we do not accept returns on non faulty items or change of mind items, or on clearance or second items.